Refund policy
Which refund you are entitled to depends on one thing: whether you took a free trial before paying. The three cases below are the whole policy, and they are the same ones stated on the trial page before you request a trial.
The three cases
| Your situation | Refund |
|---|---|
| You subscribed directly, without taking a trial, and ask within 24 hours of purchase | 100% refund |
| You subscribed directly, without taking a trial, and ask more than 24 hours after purchase | 75% refund |
| You took a free trial and then subscribed | No refund |
Why a trial changes it
A free trial exists so you can test the service on your own connection and devices before paying. Once you have had that opportunity, the purchase is final. We say this on the trial page, at the top rather than in the small print, because it changes which route is better for you.
Free trialHow to request a refund
- 1Message us on WhatsApp from the number you ordered with, or email us.
- 2Tell us your username and roughly when you purchased.
- 3Say briefly what went wrong — if it is a fault we can fix in a few minutes, we would rather fix it.
- 4If a refund applies, we process it back to the method you paid with.
contact@iptvsmarters.si · +1 (206) 255-1632
How long it takes
We confirm the outcome on WhatsApp as soon as we have checked the order. How long the money takes to appear afterwards depends on your payment provider, not on us.
What a refund does not cover
- Problems caused by your own internet connection, device or network.
- Activation fees charged by a third-party player app — those are set by that app's developer and are not ours to return.
- Reseller credit packages, which are covered separately in the reseller terms.
- Requests made after the subscription period has already ended.
EU and UK consumers
If you are a consumer in the EU or UK you normally have a 14-day right to withdraw from a distance contract. For digital services that start immediately, that right ends once you have asked for the service to begin and acknowledged that doing so ends it. Because we activate your line as soon as your order is confirmed, we ask for that acknowledgement at the point of purchase. The terms above apply alongside, and never reduce, whatever rights the law in your country gives you.
Still have a question?
Ask before you buy rather than after. Support is on WhatsApp 24/7.