Privacy policy
This policy explains what personal data we collect, why we collect it, and what you can ask us to do with it. It is short because we collect little: we have no customer accounts, no advertising trackers, and this website sets no cookies at all.
Last updated:
The short version
- This website sets no cookies and loads no advertising or tracking scripts.
- We collect what you send us: your name, email, message, and your WhatsApp number if you contact us there.
- We never sell your data, and we do not use it for advertising.
- You can ask us to show you, correct or delete what we hold.
1. Who is responsible for your data
iptvsmarters.si is the controller of the personal data described here. You can contact us by email or on WhatsApp — both are on our contact page — for anything in this policy, including requests to access or delete your data.
2. What we collect
From our contact and reseller forms: the name, email address and message you type, plus any optional details you add such as a WhatsApp or Telegram handle, your country or your expected volume. From WhatsApp: your phone number and the content of your messages to us. From a purchase: the plan you bought, your access credentials and your expiry date. Our form handler also records the sending IP address briefly in order to rate-limit spam.
3. What we do not collect
We do not set cookies, run advertising pixels, or load third-party trackers. We do not build profiles of visitors, and we do not track you across other websites. We do not collect payment card details; we never see or store them.
4. Why we use it, and on what basis
To provide the service you bought and to support it — that is performance of our contract with you. To answer enquiries and to protect our forms from abuse — that is our legitimate interest in running the service. If we ever add analytics or a newsletter, that will be on the basis of consent you give at the time, and this policy will be updated before it happens.
5. WhatsApp
Most of our contact with customers happens on WhatsApp, which is operated by Meta. When you message us there, Meta processes that conversation under its own privacy policy, not ours, and your phone number is visible to us. If you would rather not use WhatsApp, email us instead.
6. Who else sees your data
Our website host, which stores form submissions in transit and serves the site. Our email provider, which delivers messages from the forms to us. Meta, for WhatsApp conversations. We do not sell personal data, and we do not share it with advertisers or data brokers. Some of these providers operate outside the EEA; where they do, transfers rely on the safeguards those providers offer, such as standard contractual clauses.
7. How long we keep it
Enquiries and form submissions are kept while they are useful for support and then deleted. Subscription records — which plan, which credentials, which expiry — are kept while the line is active and for a reasonable period afterwards so we can handle renewals and refund requests. Rate-limiting records are kept for minutes, not days.
8. Your rights
If you are in the EEA or the UK you can ask us for a copy of the data we hold about you, ask us to correct it, ask us to delete it, ask us to restrict or stop certain uses, or ask for it in a portable form. Ask by email or on WhatsApp and we will respond within one month. You also have the right to complain to the data protection authority in the country where you live.
9. Children
The service is not intended for people under 18, and we do not knowingly collect data from children. If you believe a child has sent us personal data, tell us and we will delete it.
10. Changes to this policy
If we change what we collect or why — for example by adding analytics — we will update this page and change the date above before the change takes effect.
Want to see or delete your data?
Ask us by email or on WhatsApp and we will deal with it.